Loading…
or to bookmark your favorites and sync them to your phone or calendar.
Venue: Crystal Ballroom BC clear filter
arrow_back View All Dates
Wednesday, April 9
 

9:15am MDT

CARE: an Empathy-Based Approach
Wednesday April 9, 2025 9:15am - 10:30am MDT
Student employees are vital to IT organizations in higher education. While some may devalue the contributions from student members of our work communities, the fact is that in the big picture, students are the reason we’re all employed. Part of our responsibility as fellow educators is to ensure they gain the skills required to succeed once they matriculate. Specific needs vary among institutions, but some basic practices can be widely applied. Our approach treats student employees with the same level of respect we’d give a full-time employee, including investment in their development through experiential learning.
The acronym CARE (Collaboration, Appreciation, Respect, Empathy) forms the basis of tangible practices that elevate student employees as members of the team. Investing in our students leads to a fundamental change in the way our organizations function for the betterment and benefit of both our clients and the students themselves. For instance, a focus on collaboration leads to coaching and championing our student employees, appreciation leads to the practice of acknowledgement, respect leads to improved retention, and empathy leads to excellence.
This panel will focus on how institutions of differing sizes and structures allow each of us to achieve success using this approach. We’ll discuss each of our varying approaches as well as the experiences and results we’ve seen by utilizing our own methods. The examples listed in the previous paragraph are just a teaser of the CARE approach - join us to get the full spectrum of our approach.
The foundation of our approach is simple: happy people are productive people - we take care of the employee; they’ll take care of the work.
Speakers
avatar for Becky Klein

Becky Klein

Assistant Director, Campus Relations, Drake University
I oversee the ITS Support Center, manage ~25 Student Techs, and administer our TeamDynamix system.My certifications and campus roles:NCBI facilitator and ally-in-trainingAdjunct ProfessorAdvisor, Pi chapter, Sigma Alpha Iota International Music FraternityCPR/AEDMHFAQPR
avatar for Reagan Chestnut

Reagan Chestnut

Assistant Director: Service and Process, Hope College
Reagan Chesnut (she/her) is the Assistant Director: Service and Process at Hope College in Holland, MI, where she equips users with skills and knowledge to self-sustain technology use, designs training and resources for community confidence and competence, and performs as part of... Read More →
MC

Max Cohen

Service Desk Supervisor, Oregon State University
Service DeskDesktop SupportStudent workersScheduling
Wednesday April 9, 2025 9:15am - 10:30am MDT
Crystal Ballroom BC

10:45am MDT

Redesigning the Technology Knowledge Base Website While Developing Sustainable Processes
Wednesday April 9, 2025 10:45am - 11:45am MDT
In early 2024, we were forced to move our existing Confluence instance from on-premise to Atlassian's cloud service. This was a prime opportunity to reassess our public knowledgebase and figure out a way to make it more appealing, more accessible, and create new processes and procedures for the maintenance and upkeep of the site.
This presentation or poster, will discuss the steps we took to garner buy-in from the other directors and CIO, find volunteers to work on it, and the months worth of meetings and decision making it took to get to where we are today.
This project is currently ongoing and we hope to have a finished product by the time the conference occurs.
Speakers
avatar for Robert Fricke

Robert Fricke

Help Desk Manager, Whitman College
Help Desk, student training, student staffing
Wednesday April 9, 2025 10:45am - 11:45am MDT
Crystal Ballroom BC

1:30pm MDT

Case Study: University of Hawaii's IT Service Management Journey
Wednesday April 9, 2025 1:30pm - 2:30pm MDT
This presentation will cover the University of Hawaii's IT Service Management (ITSM) journey, starting with the selection and implementation of an ITSM platform in 2019 to our current project to move towards a new ITSM platform. The presentation will discuss the initial project requirements and goals, how our goals slowly changed as we got more experience with ITSM, and the lessons we learned throughout this journey.
Speakers
avatar for Mitchell Ochi

Mitchell Ochi

Director, Client Service and Operations Center, University of Hawaii
Wednesday April 9, 2025 1:30pm - 2:30pm MDT
Crystal Ballroom BC

2:45pm MDT

Moving from on Premise Network Share Drives to SharePoint
Wednesday April 9, 2025 2:45pm - 3:45pm MDT
Our panel discussion will be on moving from on premise network share drives to Microsoft 365 SharePoint. The panel will include viewpoints from 3 different institutions at different stages in the migration process, as well as the benefits experienced by end users.
Speakers
avatar for Katelin Moul

Katelin Moul

User Services, Dickinson College
avatar for Laurie Fox

Laurie Fox

Director of Educational Technology, SUNY Geneseo
avatar for Parrish Nnambi

Parrish Nnambi

Director of Endpoint Management, UC San Diego
Wednesday April 9, 2025 2:45pm - 3:45pm MDT
Crystal Ballroom BC

4:00pm MDT

LIGHTNING TALK: A Lesson for the Leader
Wednesday April 9, 2025 4:00pm - 5:00pm MDT
Picture this, May 2020 and the semester is wrapping up - classes were 100% virtual, students had vacated their dorms in March and commencement has been postponed - for a year??

My institution, a small liberal arts college in New England, was trying to balance financial obligations with the want to continue to provide for its employees. With the campus on lockdown and hundreds of thousands of dollars returned for room and board, there needed to be a way to cut costs. I was approached by my leadership and told that I would need to furlough one full time employee.

With a small team of only 4 people, I knew the team would never recover if 1 single person had to bear that weight. I shared this concern and suggested that each position be cut 10 hours per week - equally sharing the weight of the furlough.

It was then up to me to develop a plan that still provided the coverage needed for our department. Often as leaders, we feel like we have to have all the answers. Why is that? Is it because leaders feel a strong sense of responsibility and accountability to their direct reports?
Are they afraid of being vulnerable in front of their team? Are they supposed to have every answer and work in a vacuum? Is it all decisions or just these personnel decisions that we wrestle with having to have the right answer.

In this talk, hear a real world example of how empowering your team to devise a solution improved the overall outcome of a difficult situation.
Speakers
avatar for Heather Romanski

Heather Romanski

Director, Computer Support Services, Connecticut College
Wednesday April 9, 2025 4:00pm - 5:00pm MDT
Crystal Ballroom BC

4:00pm MDT

LIGHTNING TALK: Leadership Takes Courage, Boldness and Leaps of Faith
Wednesday April 9, 2025 4:00pm - 5:00pm MDT
This lightning talk explores the multifaceted nature of leadership in today's higher education landscape. I will share personal anecdotes and insights emphasizing that effective leadership requires more than technical expertise. It involves understanding human behavior, building relationships, and possessing a strong sense of self. I will highlight the importance of defining personal success and leveraging unique strengths while emphasizing the need for strategic thinking, decision-making, and emotional intelligence. The goal of this talk is to encourage aspiring leaders to trust their instincts, be bold, and embrace both the expected and unexpected opportunities that lie ahead.
Speakers
avatar for Beth Rugg

Beth Rugg

Assistant Vice Chancellor, UNC Charlotte
Wednesday April 9, 2025 4:00pm - 5:00pm MDT
Crystal Ballroom BC

4:00pm MDT

LIGHTNING TALK: The Power of Community in Higher Ed IT: Lessons from Service Dog Training and Communities of Practice
Wednesday April 9, 2025 4:00pm - 5:00pm MDT
This talk explores the indispensable role of community within communities of practice (CoPs) in shaping the growth and resilience of Higher Education IT professionals. Much like the relationship between a raiser and a Seeing Eye puppy, CoPs provide guidance, patience, and collective wisdom, fostering an environment where members can grow confidently into their roles. By nurturing this partnership of shared goals, mutual support, and continuous learning, CoPs empower IT staff to adapt to new challenges, drive innovation, and support the diverse needs of their institutions. Using the bond between a raiser and a service dog in training as a framework, this presentation illustrates how community involvement and shared responsibility cultivate expertise, adaptability, and a sense of purpose within Higher Ed IT, ultimately enhancing outcomes across the institution.
Speakers
Wednesday April 9, 2025 4:00pm - 5:00pm MDT
Crystal Ballroom BC

4:00pm MDT

LIGHTNING TALK: Thinking Locally? Act Globally
Wednesday April 9, 2025 4:00pm - 5:00pm MDT
If we want our technical documentation and communication to have a wider audience reach, it's time to examine the elements that might cause issues with comprehension. These include using colloquial speech, sports jargons, pop culture references, and other expressions which do not translate well.
Why is this important? Our audience is made of diverse backgrounds and life experiences. We are expecting our audience to heed our calls to action through our technical communication..
In this Lightning Talk, we will discuss how to write in a globally inclusive style. We will focus on what to include and what we can leave out.
Speakers
avatar for Mo Nishiyama

Mo Nishiyama

Technical Writer, Oregon Health & Science University
He/Him/His. Straight outta Portland (Oregon), Mo is passionate about promoting an inclusive workplace culture, adopting frameworks that are centered around empathy, and sneakily inserting the Oxford Comma in business documents (despite his institution's Style Guide which discourages... Read More →
Wednesday April 9, 2025 4:00pm - 5:00pm MDT
Crystal Ballroom BC
 

Recently active attendees

Share Modal

Share this link via

Or copy link

Filter sessions
Apply filters to sessions.
Filtered by Date - 
America/Denver