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ITSM - "1 IT Serving Many" - Using ITSM to Drive Organizational Change and Align a Federated IT Organization
Monday April 7, 2025 2:45pm - 3:45pm MDT
Crystal Ballroom BC
Our mission: Unify a university IT environment by consolidating over 600 IT staff utilizing more than eight work management systems onto a single platform. The goal was to harmonize these systems, standardize our metrics, and establish consistent processes to enhance the support we provide to over 40,000 customers.
Speakers
avatar for Lucas Friedrichsen

Lucas Friedrichsen

IT Manager, Client Services, Oregon State University
Passionte about making a difference in the world. Some ways are through IT Service Management (ITSM), leadership, mentoring and sustainabilty.Hobbies - Craft beer and owner of a microbrewery, photography, SIGUCCS!
TV
AW

Andrew Wheeler

Director - Client Services, Oregon State University
Client Services, Service Desk, Distributed IT, Professional Development, Vision, Higher Ed IT!
CR
SB
avatar for Kirsten Petersen

Kirsten Petersen

Assistant Director - Client Services, Oregon State University
AM
Monday April 7, 2025 2:45pm - 3:45pm MDT
Crystal Ballroom BC
  Presentation

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