The SIGUCCS Academy Customer Service microcredential is designed to equip higher education IT support professionals with essential skills and strategies for providing excellent customer support aligned to institutional values.
In an environment of shrinking budgets and increasing demand for technology and automation, effective customer service skills are critical for IT support professionals to build trust and deliver reliable support. This Academy workshop comprises three targeted sessions designed to equip participants with practical tools and strategies to take the quality and efficiency of customer interactions in your service organization to the next level.
Session 1: Mastering the Art of Exceptional Customer Care
Instructor – Heather Romanski
Session 2: Climbing the PEAK of Customer Service
Instructor – Becky Klein
Session 3: Elevating Customer Support with GenAI
Instructor – Miranda Carney-Morris
For more details,
visit the conference website
