ACM SIGUCCS 2025 Conference

Customer service is a key performance indicator (KPI) and a core value in our department; so how can we make it enjoyable? Join us to discover how we leverage Customer Service Week to transform customer service training into an experience that is fun and inclusive. In this session, we will present a low-cost, in-house solution that combines food and fun to enhance customer service training. By leveraging themed activities, games, and culinary treats, we create an environment where learning customer service skills becomes an enjoyable and memorable experience. Throughout the year we also use a satisfaction survey that was developed in-house. The results help us to give timely feedback to our staff and identify areas where we can improve.
Participants will learn how to implement these strategies in their own departments, fostering a culture of excellence and enthusiasm. Our approach not only improves customer service skills but also boosts team morale and engagement, leading to higher customer satisfaction and loyalty. Come and explore how you can make customer service training a delightful and effective part of your team’s development.