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Peak Performance: Innovate, Collaborate, Elevate

We’re excited to announce that SIGUCCS will travel to the Mile High City for our Annual Conference. Please join us in Denver April 6-9, 2025!
Wednesday April 9, 2025 1:30pm - 2:30pm MDT
This presentation will cover the University of Hawaii's IT Service Management (ITSM) journey, starting with the selection and implementation of an ITSM platform in 2019 to our current project to move towards a new ITSM platform. The presentation will discuss the initial project requirements and goals, how our goals slowly changed as we got more experience with ITSM, and the lessons we learned throughout this journey.
Speakers
avatar for Mitchell Ochi

Mitchell Ochi

Director, Client Service and Operations Center, University of Hawaii
Wednesday April 9, 2025 1:30pm - 2:30pm MDT
Crystal Salon BC

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