ACM SIGUCCS 2025 Conference

The SIGUCCS Academy Customer Service microcredential is designed to equip higher education IT support professionals with essential skills and strategies for providing excellent customer support aligned to institutional values.

In an environment of shrinking budgets and increasing demand for technology and automation, effective customer service skills are critical for IT support professionals to build trust and deliver reliable support. This Academy workshop comprises three targeted sessions designed to equip participants with practical tools and strategies to take the quality and efficiency of customer interactions in your service organization to the next level.

Session 1: Mastering the Art of Exceptional Customer Care
Instructor – Heather Romanski

Session 2: Climbing the PEAK of Customer Service
Instructor – Becky Klein

Session 3: Elevating Customer Support with GenAI
Instructor – Miranda Carney-Morris

For more details, visit the conference website

The SIGUCCS Academy Project Management microcredential track equips higher education. IT professionals with essential project management skills focused on user-centered outcomes. This series covers core strategies in planning, developing user stories to prioritize needs, and applying practical tools to execute projects efficiently. Each one-hour session builds skills that enable participants to lead projects with clarity, focus, and effectiveness. Participants who complete the series will leave with a comprehensive understanding of project management, from planning and stakeholder engagement to execution and refinement.

Session 1: Project Management 101 for IT Managers
Instructor – Beth Rugg

Session 2: Gathering User Stories
Instructor – Elizabeth Young

Session 3: Breaking Down and Managing Tasks
Instructor – Mitchell Ochi

For more details, visit the conference website

The 2025 SIGUCCS Academy Student Supervisors microcredential track is designed to develop the ability of IT student worker supervisors to manage, train, and empower IT student employees while fostering their post-graduation career readiness. Each session builds on the last, creating a comprehensive framework for success.

Session 1: Crafting Career-Ready Student Tech Gurus
Instructors – Amy Kullgren and Tom Bohlke

Session 2: Leveraging LinkedIn Learning for Student Training
Instructor – Karl Owens

Session 3: Fun and Frames: Play-Based Project Management for Student Employees
Instructor – Reagan Chesnut

For more information, visit the conference website