ACM SIGUCCS 2025 Conference

ACM SIGUCCS 2025 Conference

1:30pm MDT

New Hire Training: Microlearning and Universal Design with Arcade Software Crestone Salon ACarlos Munoz Women at the Table: Building Pathways to Leadership in Higher Ed IT Crestone Salon BMiranda Carney-Morris

2:45pm MDT

Building Dashboards and Tools for Non-Techy Staff using Excel and PowerBI Crestone Salon BScott Trimmer ITSM - "1 IT Serving Many" - Using ITSM to Drive Organizational Change and Align a Federated IT Organization Crystal Ballroom BCLucas Friedrichsen • Terralyn Vandetta • Andrew Wheeler • Carolyn Rothwell • Sean Bangs • Kirsten Petersen • Alex Merino This Episode Is Called: Communication! Crestone Salon AHailey Hunt

4:00pm MDT

Elevating Support: Training Non-Technical Support Technicians for Technical Roles Crestone Salon ACory Molner Evolving Practices in Windows Endpoint Deployment Crestone Salon BTimothy Palumbo • Devin Jayetileke • Stephen Lewis Staffing: Why Hiring Right Is Critical to Success Crystal Ballroom BCMike Valentino • Kevin Nguyen

2:00pm MDT

Every Job Can Be an IT Security Job Crystal Ballroom BCKristen Dietiker From Novice to Know-How: Navigating the Learning Curve of Endpoint Management Systems Crestone Salon BMathew Bockus • Carlos Munoz From Reactive to Proactive: Leveraging Learning Management Systems for a More Accessible Learning Experience Crestone Salon AJeffrey Kontio

10:45am MDT

Building Resilient IT Organizations: A Case Study of UNC Charlotte’s Service Desk Transformation Crestone Salon ABeth Rugg • Josh Willis Moving Away From Hybrid-joined Windows Workstations: A Cloud Forward Transformation Crestone Salon BRyan McKenna • Anna-Liisa Breit Redesigning the Technology Knowledge Base Website While Developing Sustainable Processes Crystal Ballroom BCRobert Fricke

1:30pm MDT

Case Study: University of Hawaii's IT Service Management Journey Crystal Ballroom BCMitchell Ochi • Mike Valentino Don't Pack Your Fears: Identifying the Right Tools for the Real Problems Crestone Salon BReagan Chestnut Within Reach: Fostering Success in the Classroom Through Equitable Access to Technology Crestone Salon ATheresa Friedman • Michael Ogoe

2:45pm MDT

Building and Promoting Student Worker Success - Onboarding, Engagement, Training, and Growth Strategies Crestone Salon AMiranda Carney-Morris Moving from on Premise Network Share Drives to SharePoint Crestone Salon BKatelin Moul • Laurie Fox • Parrish Nnambi The “Unofficial” Project Management Office Crystal Ballroom BCJessica Stockett • Elizabeth Young