ACM SIGUCCS 2025 Conference

ACM SIGUCCS 2025 Conference

Peak Performance: Innovate, Collaborate, Elevate

We’re excited to announce that SIGUCCS will travel to the Mile High City for our Annual Conference. Please join us in Denver April 6-9, 2025!

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Hailey H.

9:15am MDT

Opening Plenary Crystal Salon BCLisa Brown

10:30am MDT

Unlocking the Power of Communities of Practice in Higher Education IT Crystal Salon BCJeffrey Kontio • Robert Fricke

2:45pm MDT

This Episode Is Called: Communication! Crestone Salon AHailey H.

4:00pm MDT

Building an Effective IT Team in Higher Ed Crystal Salon BCMike Valentino • Kevin Nguyen

9:00am MDT

SIGUCCS Academy: New Standards of Customer Service Excellence Crestone Salon BBecky Klein • Miranda Carney-Morris • Heather Romanski

2:00pm MDT

Every Job Can Lead to a Cybersecurity Career (Or the Career of Your Choice) Crystal Salon BCKristen Dietiker

9:15am MDT

CARE: an Empathy-Based Approach Crystal Salon BCMiranda Carney-Morris • Becky Klein • Reagan Chesnut • Max Cohen

10:45am MDT

Building Resilient IT Organizations: A Case Study of UNC Charlotte’s Service Desk Transformation Crestone Salon ABeth Rugg • Josh Willis

1:30pm MDT

Case Study: University of Hawaii's IT Service Management Journey Crystal Salon BCMitchell Ochi • Mike Valentino

4:00pm MDT

LIGHTNING TALK: A Lesson for the Leader Crystal Salon BCHeather Romanski LIGHTNING TALK: Leadership Takes Courage, Boldness and Leaps of Faith Crystal Salon BCBeth Rugg LIGHTNING TALK: The 2024 SIGUCCS Book Report Crystal Salon BCLaurie Fox • Lisa Brown LIGHTNING TALK: The Power of Community in Higher Ed IT: Lessons from Service Dog Training and Communities of Practice Crystal Salon BCJeffrey Kontio