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ACM SIGUCCS 2025 Conference
ACM SIGUCCS 2025 Conference
Peak Performance: Innovate, Collaborate, Elevate
We’re excited to announce that SIGUCCS will travel to the Mile High City for our Annual Conference. Please join us in Denver April 6-9, 2025!
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Schedule
Speakers
Attendees
Exhibitors
Map
Denver - 16th Street
Sunday Dinner
About
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Schedule
Speakers
Attendees
Exhibitors
Map
Denver - 16th Street
Sunday Dinner
About
← Back
Chris Small
Carnegie Mellon University
Sr. Help Center Consultant
Pittsburgh, PA
Find me on
LinkedIn
Sunday
, April 6
4:45pm MDT
Newcomers Orientation
Crystal Salon BC
Max Cohen • Robert Fricke
5:00pm MDT
Embassy Suites Reception (with hotel stay)
Embassy Suites Lobby
8:00pm MDT
Hospitality Suite
Aspen Room
Monday
, April 7
6:30am MDT
Embassy Suites Breakfast (with hotel stay)
Embassy Suites Lobby
8:30am MDT
Registration & Badge Pickup
Crystal Lobby
8:45am MDT
Volunteer Orientation
Crestone Salon A
Max Cohen
9:15am MDT
Opening Plenary
Crystal Salon BC
Lisa Brown
10:15am MDT
Break
Crystal Lobby
10:30am MDT
Unlocking the Power of Communities of Practice in Higher Education IT
Crystal Salon BC
Jeffrey Kontio • Robert Fricke
11:30am MDT
Lunch (on your own)
Embassy Suites Lobby
1:30pm MDT
New Hire Training: Microlearning and Universal Design with Arcade Software
Crestone Salon A
Carlos Munoz
2:30pm MDT
Break
Crystal Lobby
2:45pm MDT
Building Dashboards and Tools with Excel and Power BI to Elevate Both Non-Techy Colleagues and Data-Driven Decision Making
Crestone Salon B
Scott Trimmer
3:45pm MDT
Break
Crystal Lobby
4:00pm MDT
Elevating Support: Training Non-Technical Support Technicians for Technical Roles
Crestone Salon A
Cory Molner
5:00pm MDT
Embassy Suites Reception (with hotel stay)
Embassy Suites Lobby
6:30pm MDT
SIGUCCS Tailgate Party – Evening Reception
Crystal Lobby
8:00pm MDT
Hospitality Suite
Aspen Room
Tuesday
, April 8
6:30am MDT
Embassy Suites Breakfast (with hotel stay)
Embassy Suites Lobby
8:30am MDT
Registration
Crystal Lobby
9:00am MDT
SIGUCCS Academy: New Standards of Customer Service Excellence
Crestone Salon B
Becky Klein • Miranda Carney-Morris • Heather Romanski
12:20pm MDT
Lunch (on your own)
Embassy Suites Lobby
2:00pm MDT
Every Job Can Lead to a Cybersecurity Career (Or the Career of Your Choice)
Crystal Salon BC
Kristen Dietiker
3:00pm MDT
Break
Crystal Lobby
3:15pm MDT
Panel: Students' Voices
Crystal Salon BC
Miranda Carney-Morris • Logan Drain • Lena Ngo • Mohammad Ahmadi
5:00pm MDT
Embassy Suites Reception (with hotel stay)
Embassy Suites Lobby
6:30pm MDT
POSTER: Development of a Living Campus Map Using a Wiki Software and Bot Computing
Crystal Salon A
takashi yamanoue • Tohma Mori • Kohei Fujieda
POSTER: From Disruption to Insight: CrowdStrike’s Impact on Client Services and Security
Crystal Salon A
Chris Martin • Amer Sejdic • Glenn Piper
POSTER: Making Customer Care a Core Value with Food and Fun!
Crystal Salon A
Amy Kullgren
POSTER: Modernizing Password Policies at Anne Arundel Community College
Crystal Salon A
John Anderson
POSTER: Reimagining Workspaces: Embracing Open Design and Flexible Remote Work
Crystal Salon A
Stephanie Aubin • Leo Herzog
POSTER: Shape the Future of SIGUCCS Affinity Groups
Crystal Salon A
Miranda Carney-Morris
POSTER: SIGUCCS 2026 Conference
Crystal Salon A
Robert Fricke
POSTER: SIGUCCS Academy
Crystal Salon A
Karl Owens
Poster Session
Crystal Salon BC
Reagan Chesnut
8:00pm MDT
SIGUCCS Award Winners Toast
Crystal Lobby
Hospitality Suite
Aspen Room
Wednesday
, April 9
6:30am MDT
Embassy Suites Breakfast (with hotel stay)
Embassy Suites Lobby
8:30am MDT
Registration
Crystal Lobby
9:15am MDT
CARE: an Empathy-Based Approach
Crystal Salon BC
Miranda Carney-Morris • Becky Klein • Reagan Chesnut • Max Cohen
10:30am MDT
Break
Crystal Lobby
10:45am MDT
Building Resilient IT Organizations: A Case Study of UNC Charlotte’s Service Desk Transformation
Crestone Salon A
Beth Rugg • Josh Willis
11:45am MDT
Lunch (on your own)
Embassy Suites Lobby
1:30pm MDT
Case Study: University of Hawaii's IT Service Management Journey
Crystal Salon BC
Mitchell Ochi • Mike Valentino
2:30pm MDT
Break
Crystal Lobby
2:45pm MDT
Moving from On-Premise Network Share Drives to SharePoint
Crystal Salon BC
Laurie Fox • Parrish Nnambi • Katelin Moul
3:45pm MDT
Break
Crystal Lobby
4:00pm MDT
LIGHTNING TALK: A Lesson for the Leader
Crystal Salon BC
Heather Romanski
LIGHTNING TALK: Leadership Takes Courage, Boldness and Leaps of Faith
Crystal Salon BC
Beth Rugg
LIGHTNING TALK: The 2024 SIGUCCS Book Report
Crystal Salon BC
Laurie Fox • Lisa Brown
LIGHTNING TALK: The Power of Community in Higher Ed IT: Lessons from Service Dog Training and Communities of Practice
Crystal Salon BC
Jeffrey Kontio
5:00pm MDT
Dinner (on your own)
Embassy Suites Lobby
Embassy Suites Reception (with hotel stay)
Embassy Suites Lobby
8:00pm MDT
Hospitality Suite
Aspen Room
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