ACM SIGUCCS 2025 Conference

ACM SIGUCCS 2025 Conference

Peak Performance: Innovate, Collaborate, Elevate

We’re excited to announce that SIGUCCS will travel to the Mile High City for our Annual Conference. Please join us in Denver April 6-9, 2025!

4:30pm MDT

Registration & Badge Pickup Crystal Lobby

4:45pm MDT

Newcomers Orientation Crystal Salon BCMax Cohen • Robert Fricke

5:00pm MDT

Embassy Suites Reception (with hotel stay) Embassy Suites Lobby

6:30pm MDT

Dinner with SIGUCCS Friends Embassy Suites Lobby

8:00pm MDT

Hospitality Suite Aspen Room

6:30am MDT

Embassy Suites Breakfast (with hotel stay) Embassy Suites Lobby

8:30am MDT

Registration & Badge Pickup Crystal Lobby

8:45am MDT

Volunteer Orientation Crestone Salon AMax Cohen

9:15am MDT

Opening Plenary Crystal Salon BCLisa Brown

10:15am MDT

Break Crystal Lobby

10:30am MDT

Unlocking the Power of Communities of Practice in Higher Education IT Crystal Salon BCJeffrey Kontio • Robert Fricke

11:30am MDT

Lunch (on your own) Embassy Suites Lobby

1:30pm MDT

Making Smart Bets In Times of Uncertainty Crestone Salon BJohn Felushko Mind the Gap: Finding Equal Footing in a Career in IT Crystal Salon BCMiranda Carney-Morris • Kristen Dietiker • Jody Gardei • Max Cohen New Hire Training: Microlearning and Universal Design with Arcade Software Crestone Salon ACarlos Munoz

2:30pm MDT

Break Crystal Lobby

2:45pm MDT

Building Dashboards and Tools with Excel and Power BI to Elevate Both Non-Techy Colleagues and Data-Driven Decision Making Crestone Salon BScott Trimmer ITSM - "1 IT Serving Many" - Using ITSM to Drive Organizational Change and Align a Federated IT Organization Crystal Salon BCLucas Friedrichsen • Terralyn Vandetta • Andrew Wheeler This Episode Is Called: Communication! Crestone Salon AHailey H.

3:45pm MDT

Break Crystal Lobby

4:00pm MDT

Building an Effective IT Team in Higher Ed Crystal Salon BCMike Valentino • Kevin Nguyen Elevating Support: Training Non-Technical Support Technicians for Technical Roles Crestone Salon ACory Molner Evolving Practices in Windows Endpoint Deployment Crestone Salon BTimothy Palumbo • Devin Jayetileke • Stephen Lewis

5:00pm MDT

Embassy Suites Reception (with hotel stay) Embassy Suites Lobby

6:30pm MDT

SIGUCCS Tailgate Party – Evening Reception Crystal Lobby

8:00pm MDT

Hospitality Suite Aspen Room

6:30am MDT

Embassy Suites Breakfast (with hotel stay) Embassy Suites Lobby

8:30am MDT

Registration Crystal Lobby

9:00am MDT

SIGUCCS Academy: New Standards of Customer Service Excellence Crestone Salon BBecky Klein • Miranda Carney-Morris • Heather Romanski SIGUCCS Academy: Project Management Crystal Salon BCBeth Rugg • Mitchell Ochi • Elizabeth Young SIGUCCS Academy: Student Supervision: Developing Career-Ready Student Teams Crestone Salon AKarl Owens • Amy Kullgren • Tom Bohlke • Reagan Chesnut

12:20pm MDT

Lunch (on your own) Embassy Suites Lobby

2:00pm MDT

Every Job Can Lead to a Cybersecurity Career (Or the Career of Your Choice) Crystal Salon BCKristen Dietiker From Novice to Know-How: Navigating the Learning Curve of Endpoint Management Systems Crestone Salon BCarlos Munoz • Mathew Bockus From Reactive to Proactive: Leveraging Learning Management Systems for a More Accessible Learning Experience Crestone Salon AJeffrey Kontio

3:00pm MDT

Break Crystal Lobby

3:15pm MDT

Panel: Students' Voices Crystal Salon BCMiranda Carney-Morris • Logan Drain • Lena Ngo • Mohammad Ahmadi

5:00pm MDT

Embassy Suites Reception (with hotel stay) Embassy Suites Lobby

6:30pm MDT

POSTER: Development of a Living Campus Map Using a Wiki Software and Bot Computing Crystal Salon ATakashi Yamanoue • Tohma Mori • Kohei Fujieda POSTER: Frame by Frame – The Development and Integration of a Community Stop-motion Animation Area at Mount Holyoke College Crystal Salon AMatthew Newman POSTER: From Disruption to Insight: CrowdStrike’s Impact on Client Services and Security Crystal Salon AChris Martin • Amer Sejdic • Glenn Piper POSTER: IPv6 and Network Security Deployment Use Cases Part 2 Crystal Salon AFUJIMURA Sho • Masaru Okumura POSTER: Making Customer Care a Core Value with Food and Fun! Crystal Salon AAmy Kullgren POSTER: Modernizing Password Policies at Anne Arundel Community College Crystal Salon AJohn Anderson POSTER: Reimagining Workspaces: Embracing Open Design and Flexible Remote Work Crystal Salon AStephanie Aubin • Leo Herzog POSTER: Replacement and Advancement of Campus Networks and Guest Networks on Osaka Kyoiku University Crystal Salon AKazuhiro Mishima • Kikuji Matsui • Takuro Ozaki POSTER: Shape the Future of SIGUCCS Affinity Groups Crystal Salon AMiranda Carney-Morris POSTER: Shared Computers and VDI Systems in the BYOD Era Crystal Salon AMasayuki Mori • Kazuki Yamamoto • Hideo Masuda • Takayuki Nagai POSTER: SIGUCCS 2026 Conference Crystal Salon ARobert Fricke POSTER: SIGUCCS Academy Crystal Salon AKarl Owens POSTER: Using Asana as a Student Employee Database Crystal Salon ALena Giger Poster Session Crystal Salon BCReagan Chesnut

8:00pm MDT

SIGUCCS Award Winners Toast Crystal Lobby Hospitality Suite Aspen Room

6:30am MDT

Embassy Suites Breakfast (with hotel stay) Embassy Suites Lobby

8:30am MDT

Registration Crystal Lobby

9:15am MDT

CARE: an Empathy-Based Approach Crystal Salon BCMiranda Carney-Morris • Becky Klein • Reagan Chesnut • Max Cohen

10:30am MDT

Break Crystal Lobby

10:45am MDT

Building Resilient IT Organizations: A Case Study of UNC Charlotte’s Service Desk Transformation Crestone Salon ABeth Rugg • Josh Willis Moving Away From Hybrid-joined Windows Workstations: A Cloud Forward Transformation Crestone Salon BRyan McKenna • Anna-Liisa Breit Redesigning the Technology Knowledge Base Website While Developing Sustainable Processes Crystal Salon BCRobert Fricke

11:45am MDT

Lunch (on your own) Embassy Suites Lobby

1:30pm MDT

Case Study: University of Hawaii's IT Service Management Journey Crystal Salon BCMitchell Ochi • Mike Valentino Don't Pack Your Fears: Identifying the Right Tools for the Real Problems Crestone Salon BReagan Chesnut Within Reach: Fostering Success in the Classroom Through Equitable Access to Technology Crestone Salon ATheresa Friedman • Michael Ogoe

2:30pm MDT

Break Crystal Lobby

2:45pm MDT

Collaborating to Foster Growth and Elevate Student Workers Crestone Salon AMiranda Carney-Morris • Chel Pennock • Logan Drain • Gabe Lorca • Patricia Palczewska Moving from On-Premise Network Share Drives to SharePoint Crystal Salon BCLaurie Fox • Parrish Nnambi • Katelin Moul The “Unofficial” Project Management Office Crestone Salon BJessica Stockett • Elizabeth Young

3:45pm MDT

Break Crystal Lobby

4:00pm MDT

LIGHTNING TALK: A Lesson for the Leader Crystal Salon BCHeather Romanski LIGHTNING TALK: Leadership Takes Courage, Boldness and Leaps of Faith Crystal Salon BCBeth Rugg LIGHTNING TALK: SIGUCCS 2026 Crystal Salon BCBecky Klein • Jeffrey Kontio LIGHTNING TALK: The 2024 SIGUCCS Book Report Crystal Salon BCLaurie Fox • Lisa Brown LIGHTNING TALK: The Power of Community in Higher Ed IT: Lessons from Service Dog Training and Communities of Practice Crystal Salon BCJeffrey Kontio LIGHTNING TALK: Thinking Locally? Act Globally Crystal Salon BCMo Nishiyama

5:00pm MDT

Embassy Suites Reception (with hotel stay) Embassy Suites Lobby Dinner (on your own) Embassy Suites Lobby

8:00pm MDT

Hospitality Suite Aspen Room