ACM SIGUCCS 2025 Conference

ACM SIGUCCS 2025 Conference

4:30pm MDT

Registration & Badge Pickup Crystal Lobby

4:45pm MDT

Newcomers Orientation Crystal Ballroom BC

5:00pm MDT

Embassy Suites Reception (with hotel stay) Embassy Suites Lobby

6:30pm MDT

Dinner with SIGUCCS Friends Embassy Suites Lobby

8:00pm MDT

Hospitality Suite Aspen Room

6:30am MDT

Embassy Suites Breakfast (with hotel stay) Embassy Suites Lobby

8:30am MDT

Registration & Badge Pickup Crystal Lobby

8:45am MDT

Volunteer Orientation Crystal Salon A

9:15am MDT

Opening Plenary Crystall Ballroom BC

10:15am MDT

Break Crystal Lobby

10:30am MDT

Unlocking the Power of Communities of Practice in Higher Education IT Crystal Ballroom BCJeffrey Kontio • Robert Fricke

11:30am MDT

Lunch (on your own) Embassy Suites Lobby

1:30pm MDT

New Hire Training: Microlearning and Universal Design with Arcade Software Crestone Salon ACarlos Munoz Women at the Table: Building Pathways to Leadership in Higher Ed IT Crestone Salon BMiranda Carney-Morris

2:30pm MDT

Break Crystal Lobby

2:45pm MDT

Building Dashboards and Tools for Non-Techy Staff using Excel and PowerBI Crestone Salon BScott Trimmer ITSM - "1 IT Serving Many" - Using ITSM to Drive Organizational Change and Align a Federated IT Organization Crystal Ballroom BCLucas Friedrichsen • Terralyn Vandetta • Andrew Wheeler • Carolyn Rothwell • Sean Bangs • Kirsten Petersen • Alex Merino This Episode Is Called: Communication! Crestone Salon AHailey Hunt

3:45pm MDT

Break Crystal Lobby

4:00pm MDT

Elevating Support: Training Non-Technical Support Technicians for Technical Roles Crestone Salon ACory Molner Evolving Practices in Windows Endpoint Deployment Crestone Salon BTimothy Palumbo • Devin Jayetileke • Stephen Lewis Staffing: Why Hiring Right Is Critical to Success Crystal Ballroom BCMike Valentino • Kevin Nguyen

5:00pm MDT

Embassy Suites Reception (with hotel stay) Embassy Suites Lobby

6:30pm MDT

SIGUCCS Tailgate Party – Evening Reception Crystal Lobby

8:00pm MDT

Hospitality Suite Aspen Room

6:30am MDT

Embassy Suites Breakfast (with hotel stay) Embassy Suites Lobby

8:30am MDT

Registration Crystal Lobby

9:00am MDT

SIGUCCS Academy: New Standards of Customer Service Excellence Crystal Ballroom BCBecky Klein • Heather Romanski • Miranda Carney-Morris SIGUCCS Academy: Project Management Crestone Salon AMitchell Ochi • Beth Rugg • Elizabeth Young SIGUCCS Academy: Student Supervision: Developing Career-Ready Student Teams Crystal Ballroom BCReagan Chestnut • Karl Owens • Amy Kullgren • Tom Bohlke

12:20pm MDT

Lunch (on your own) Embassy Suites Lobby

2:00pm MDT

Every Job Can Be an IT Security Job Crystal Ballroom BCKristen Dietiker From Novice to Know-How: Navigating the Learning Curve of Endpoint Management Systems Crestone Salon BMathew Bockus • Carlos Munoz From Reactive to Proactive: Leveraging Learning Management Systems for a More Accessible Learning Experience Crestone Salon AJeffrey Kontio

3:00pm MDT

Break Crystal Lobby

3:15pm MDT

Panel: Students' Voices Crystal Ballroom BC

5:00pm MDT

Embassy Suites Reception (with hotel stay) Embassy Suites Lobby

6:30pm MDT

POSTER: Development of a Living Campus Map Using a Wiki Software and Bot Computing Crystal Ballroom BCTakashi Yamanoue • Tohma Mori • Kohei Fujieda POSTER: Frame by Frame – The Development and Integration of a Community Stop-motion Animation Area at Mount Holyoke College Crystal Ballroom BCMatthew Newman POSTER: From Disruption to Insight: CrowdStrike’s Impact on Client Services and Security Crystal Ballroom BCChris Martin • Amer Sejdic • Glenn Piper POSTER: IPv6 and Network Security Deployment Use Cases Part 2 Crystal Ballroom BCFujimura Sho • Masaru Okumura POSTER: Making Customer Care a Core Value with Food and Fun! Crystal Ballroom BCAmy Kullgren • Tina Rivera POSTER: Modernizing Password Policies at Anne Arundel Community College Crystal Ballroom BCJohn Anderson POSTER: Reimagining Workspaces: Embracing Open Design and Flexible Remote Work Crystal Ballroom BCStephanie Aubin • Leo Herzog POSTER: Replacement and Advancement of Campus Networks and Guest Networks on Osaka Kyoiku University Crystal Ballroom BCKazuhiro Mishima • Kikuji Matsui • Takuro Ozaki POSTER: Shape the Future of SIGUCCS Affinity Groups Crystal Ballroom BCMiranda Carney-Morris POSTER: Shared Computers and VDI Systems in the BYOD Era Crystal Ballroom BCMasayuki Mori • Kazuki Yamamoto • Hideo Masuda • Takayuki Nagai POSTER: SIGUCCS 2026 Conference Crystal Ballroom BCRobert Fricke POSTER: SIGUCCS Academy Crystal Ballroom BCKarl Owens POSTER: Using Asana as a Student Employee Database Crystal Ballroom BCLena Giger

8:00pm MDT

SIGUCCS Award Winners Toast Crystal Lobby Hospitality Suite Aspen Room

6:30am MDT

Embassy Suites Breakfast (with hotel stay) Embassy Suites Lobby

8:30am MDT

Registration Crystal Lobby

9:15am MDT

CARE: an Empathy-Based Approach Crystal Ballroom BCBecky Klein • Reagan Chestnut • Max Cohen

10:30am MDT

Break Crystal Lobby

10:45am MDT

Building Resilient IT Organizations: A Case Study of UNC Charlotte’s Service Desk Transformation Crestone Salon ABeth Rugg • Josh Willis Moving Away From Hybrid-joined Windows Workstations: A Cloud Forward Transformation Crestone Salon BRyan McKenna • Anna-Liisa Breit Redesigning the Technology Knowledge Base Website While Developing Sustainable Processes Crystal Ballroom BCRobert Fricke

11:45am MDT

Lunch (on your own) Embassy Suites Lobby

1:30pm MDT

Case Study: University of Hawaii's IT Service Management Journey Crystal Ballroom BCMitchell Ochi • Mike Valentino Don't Pack Your Fears: Identifying the Right Tools for the Real Problems Crestone Salon BReagan Chestnut Within Reach: Fostering Success in the Classroom Through Equitable Access to Technology Crestone Salon ATheresa Friedman • Michael Ogoe

2:30pm MDT

Break Crystal Lobby

2:45pm MDT

Building and Promoting Student Worker Success - Onboarding, Engagement, Training, and Growth Strategies Crestone Salon AMiranda Carney-Morris Moving from on Premise Network Share Drives to SharePoint Crestone Salon BKatelin Moul • Laurie Fox • Parrish Nnambi The “Unofficial” Project Management Office Crystal Ballroom BCJessica Stockett • Elizabeth Young

3:45pm MDT

Break Crystal Lobby

4:00pm MDT

LIGHTNING TALK: A Lesson for the Leader Crystal Ballroom BCHeather Romanski LIGHTNING TALK: Leadership Takes Courage, Boldness and Leaps of Faith Crystal Ballroom BCBeth Rugg LIGHTNING TALK: The Power of Community in Higher Ed IT: Lessons from Service Dog Training and Communities of Practice Crystal Ballroom BCJeffrey Kontio LIGHTNING TALK: Thinking Locally? Act Globally Crystal Ballroom BCMo Nishiyama

5:00pm MDT

Embassy Suites Reception (with hotel stay) Embassy Suites Lobby

8:00pm MDT

Hospitality Suite Aspen Room